Privacy Policy


Last Updated: June 18, 2026

Dove Painting Ltd (“we,” “us,” or “our”) operates locally in British Columbia and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the British Columbia Personal Information Protection Act (PIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Canadian laws.

1. What Personal Information We Collect

We only collect personal information that you voluntarily provide to us, or that is generated passively through your interaction with our platforms. This includes:

  • User-Provided Information: Any information you choose to fill out, select, or submit through our website contact forms, communication channels, or Facebook Lead Ads (such as your name, contact details, and city).
  • Financial & Transaction Information: Billing data, payment records, and transactional data required to manage our business relationship with you.
  • Technical Data: IP addresses, browser types, device identifiers, and website cookie data.

2. How We Collect and Use Your Information

We collect and use your data through specific business channels, handling it strictly for the purposes outlined below:

  • Website Contact Page: When you submit an inquiry through our website contact form plugin, we collect your name, email, phone number, and message details. We use this information strictly to respond to your inquiry and provide customer service.
  • Facebook Ads & Official Page: When you fill out a Facebook Lead Ad (Instant Form) or message us on our Facebook Page, Meta Platforms, Inc. shares your contact information with us. We use this data to fulfill your specific request (e.g., following up on a lead) and to measure the performance of our Facebook page and ad campaigns. By using Facebook, you are also subject to Meta’s Privacy Policy, available at https://www.facebook.com/privacy/policy/.
  • Cloud Bookkeeping & Invoicing: If you become a client, your contact information, billing address, and transaction information are securely processed using a third-party cloud accounting platform for invoicing, tax compliance, and financial management.
  • Future Marketing Communications: While we do not currently engage in active email marketing, we may in the future use your contact information to send you updates, newsletters, or promotional materials. If we do so, we will adhere to Canada’s Anti-Spam Legislation (CASL) and you will have an option to unsubscribe.

3. Cookies and Passive Tracking

We do not actively track your browsing habits for our own marketing purposes. However, our technical website infrastructure relies on automated systems to function:

  • Website Infrastructure & Hosting: Our website utilizes standard web hosting platforms and content management systems which generate server and administrative logs (including IP addresses) for security, site stability, and spam prevention.
  • Third-Party Cookies: Built-in tools from Meta (Facebook) may place tracking cookies on your device when you interact with our social media content or arrive from a Facebook ad. You can manage or disable cookies directly through your web browser settings.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who assist us in operating our business:

  • Our Cloud Accounting Vendor: For secure financial processing and bookkeeping.
  • Meta Platforms (Facebook): For lead generation, analytics, and customer communication.

Cross-Border Data Transfers: Please note that our third-party infrastructure vendors (including Meta and our cloud accounting provider) may store and process data on servers located outside of Canada (including the U.S.). As a result, your data could be subject to foreign laws, including lawful access by foreign governments.

5. Links to Third-Party Websites

Our website may contain links to third-party sites not operated or controlled by us. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies.

6. How We Retain, Secure, and Protect Your Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by Canadian law (such as for tax purposes). We implement industry-standard physical, electronic, and managerial security measures to protect your data against unauthorized access, loss, or theft.

Data Breach Notification: In the event of a security breach involving your personal information that poses a risk of harm, we will notify you and relevant authorities promptly in accordance with our legal obligations.

7. Your Privacy Rights & Children’s Privacy

Your Privacy Rights: You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete data, and withdraw your consent or request the deletion of your information at any time. To exercise these rights, please contact us. We will respond to your request in accordance with applicable laws.

Children’s Privacy: Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we discover that such data has been provided, we will delete it immediately. Parents or guardians can contact us to request removal of their child’s information.

8. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will be revised accordingly. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or wish to exercise your data rights (such as accessing, correcting, or deleting your personal information), please email us at info@dovepainting.ca.